HDI courses

HDI training courses are established by an international panel of industry experts and practitioners.

Authorised HDAA partner

Founded in 1999, Help Desk Association Australasia (HDAA) is an independent association specialising in the Service and Support Industry. HDAA utilises the collective knowledge, energy, experience and expertise of their team and their members to create a foundation on which to deliver products and services that develop and promote excellence in the Service and Support Profession. HDAA courses are internationally recognised qualifications.

HDAA is the Australasian Gold Partner of HDI, the leading events and services organisation empowering the technical support and service management industry and its people.

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Overview

Lumify Work offers certification and training in Service Support and Knowledge-Centered Service through our partnership with HDAA. Covering many facets of IT Service Management (ITSM), our training courses are established by an international panel of industry experts and practitioners.

Whether you are a help desk analyst, call centre operator, support centre team lead, help desk manager, or support centre director, our courses will give you the business processes and soft skills required to increase productivity, profitability, and improve customer satisfaction. You’ll learn industry best practices and benefit from the real-world experience of our fully-certified trainers.

Examinations are certified by HDI®.

THIRD PARTY REGISTRATION

Lumify Work offers certification and training in HDI Service Support and KCS through our partnership with HDAA. This arrangement requires Lumify Work to provide your details to HDAA for course and/or exam registration purposes.

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Quality Instructors and Content
Expert instructors with real world experience and the latest vendor-approved in-depth course content.
Partner-Preferred Supplier
Chosen and awarded by the world's leading vendors as preferred training partner.
Ahead of the Technology Curve
No matter your chosen technologies or platforms, we can help you stay one step ahead.
Train Anywhere
From our state-of-the-art classrooms to telepresence to your offices, our instructor-led training caters to your needs.
Track Record
We have a 30-year history of driving innovative, award-winning learning solutions.
More Courses, More Often
When you train with Lumify Work you get more courses, more often, in more locations, and from more vendors.