What you’ll learn
The CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) certification exams will verify the successful candidate has the knowledge and skills required to:
Install, configure, and maintain computer equipment, mobile devices, and software for end users
Service components based on customer requirements
Understand networking basics and apply basic cybersecurity methods to mitigate threats Properly and safely diagnose, resolve, and document common hardware and software issues
Apply troubleshooting skills and provide customer support using appropriate communication skills
Understand the basics of scripting, cloud technologies, virtualisation, and multi-OS deployments in corporate environments
CompTIA at Lumify Work
CompTIA is the voice of the world’s information technology (IT) industry. A non-profit association, CompTIA offers IT professionals vendor neutral, industry-leading IT certifications. Lumify Work is proud to be a CAPP Gold Partner – offering A+, Network+, Security+, CySA+, Pentest+, and more.
Who is the course for?
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician.
This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 2 220-1102 Certification Exam.
Course subjects
Refer to the certification guide and the exam objectives for a deeper dive into the A+ Core 2 curriculum.
Domain 1 - Operating Systems
Identify basic features of Microsoft Windows editions
Use the appropriate Microsoft command-line tool
Use features and tools of the Microsoft Windows 10 operating system (OS)
Use the appropriate Microsoft Windows 10 Control Panel utility
Use the appropriate Windows settings
Configure Microsoft Windows networking features on a client/desktop
Apply application installation and configuration concepts
Explain common OS types and their purposes
Perform OS installations and upgrades in a diverse OS environment
Identify common features and tools of the macOS/desktop OS
Identify common features and tools of the Linux client/desktop OS
Domain 2 - Security
Summarise various security measures and their purposes
Compare and contrast wireless security protocols and authentication methods
Detect, remove, and prevent malware using the appropriate tools and methods
Explain common social-engineering attacks, threats and vulnerabilities
Manage and configure basic security settings in the Microsoft Windows OS
Configure a workstation to meet best practices for security
Explain common methods for securing mobile and embedded devices
Use common data destruction and disposal methods
Configure appropriate security settings on small office/home office (SOHO) wireless and wired networks
Install and configure browsers and relevant security settings
Domain 3 - Software Troubleshooting
Troubleshoot common Windows OS problems
Troubleshoot common personal computer (PC) security issues
Use best practice procedures for malware removal
Troubleshoot common mobile OS and application issues
Troubleshoot common mobile OS and application security issues
Domain 4 - Operational Procedures
Implement best practices associated with documentation and support systems information management
Explain basic change-management best practices
Implement workstation backup and recovery methods
Use common safety procedures
Summarise environmental impacts and local environmental controls
Explain the importance of prohibited content/activity and privacy, licencing, and policy concepts
Use proper communication techniques and professionalism
Identify the basics of scripting
Use remote access technologies
Prerequisites
To maximise your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft Windows environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:
Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exam. For the most up-to-date information about the exam prerequisites, complete the form on this page.
FREE E-BOOK: Meeting the Cyber Security Challenge
What are the top challenges in cyber security? Gain insight into how organisations can address challenges through cyber security training programs that build a skilled and diverse cyber workforce.
Terms & Conditions
The supply of this course by Lumify Work is governed by the booking terms and conditions. Please read the terms and conditions carefully before enrolling in this course, as enrolment in the course is conditional on acceptance of these terms and conditions.
