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Lumify Work has joined the ServiceNow Reseller Partner Program to help individual tech specialists and organisations realise the full value of the ServiceNow platform. Get ServiceNow skilled and certified to pursue your career path. As the demand for ServiceNow talent skyrockets, ServiceNow certifications offer many advantages for career growth, including enhanced job prospects, increased marketability, and higher earning potential.
ServiceNow certifications are a formal recognition and validation of job-specific expertise. They validate one's skills and knowledge in various aspects of the ServiceNow platform, including administration, development, implementation, and architecture. These certifications help professionals demonstrate their knowledge and skills in IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and other ServiceNow applications.
For business leaders, ServiceNow certifications are a strategic investment. They ensure that the team in charge of the organisation's digital transformation are equipped to manage it with minimal disruptions to the service and operations. These certifications also enhance the team's problem-solving skills, increase their efficiency, and boost their confidence in handling complex IT tasks.
On the ServiceNow website, you can find more information about these different types of credentials:
Expert certifications - Explore the highest level of certifications ServiceNow offers. These are the gateway to being recognised as a leader in the ServiceNow field and require a special mastery of both technical and communication skills. They include the Core Platform credentials under Lumify Work.
Mainline certifications - Proctored exams covering major ServiceNow products. Must pass periodic non-proctored delta maintenance exams to keep certification.
Micro certifications - These are non-proctored exams on ServiceNow speciality products, focusing on a specified topic and covering a smaller scope than a Mainline Certification.
Suite certifications - These are comprehensive certifications essential for professionals to excel in specific roles and industries. These include Implementation Specialist Certifications.
Lumify Work, a part of the ServiceNow Reseller Partner Program, supports professionals and teams in preparing to gain Core Platform, Implementation Specialist or Micro-Certification credentials. It offers comprehensive training, practice tests, and mentorship to ensure that individuals are fully prepared for their certification exams.
Did you know that 85% of the Fortune 500 work with ServiceNow? You can empower your IT team with widely recognised and highly sought-after ServiceNow certifications. Having people with the right credentials helps organisations optimise ServiceNow implementation. Here’s what some customers have to say:
"Thanks to ServiceNow, we’ve set a strong foundation in service management. From here, we can deliver even more value."
- Sven Friedli, CIO, Bell Food Group
"With ServiceNow, Emmi’s IT team can support the production side of the business with its cost planning."
- Ricardo Nebot, Head of IT, Emmi Schweiz AG
"With ServiceNow, agents and staff can self-solve issues 24/7 and focus on improving services for the people they care for."
- Chris Borg, Head of Service Delivery, HammondCare
Validation of skills - ServiceNow certifications are a formal recognition and validation of job-specific expertise. This, in turn, increases an individual's career prospects and potential to join projects in ITSM, ITOM, and automation roles.
Professional credibility - A ServiceNow certification proves your understanding of specific standards and commitment to learning.
Global recognition - ServiceNow certifications are recognised around the world, opening up global work opportunities. Enquire with Lumify Work in Australia, New Zealand and the Philippines for support.
The best ServiceNow certifications depend on your career goals, experience level, and area of specialisation.
Here's a quick guide to determining the best ServiceNow certification path based on your roles and interests. With various paths to choose from, you can feel empowered to make the best decision for your career
New to ServiceNow? → CSA (Certified System Administrator)
Want to develop applications? → CAD (Certified Application Developer)
Interested in ITSM? → CIS-ITSM
Working with ITOM (cloud, monitoring, automation)? → CIS-ITOM
Focused on security & risk? → CIS-SecOps
HR, CSM, or ITAM roles? → CIS-HR, CIS-CSM, CIS-ITAM
Want to become an architect? → CTA or CMA
Here are some of the most valuable and in-demand ServiceNow certifications:
1. Best for Beginners & Administrators
Certified System Administrator (CSA)
Best For: Beginners, IT professionals, and those managing ServiceNow instances.
Why It's Valuable:
Covers ServiceNow fundamentals, navigation, and basic configurations.
Prerequisite for most advanced certifications.
2. Best for Developers
Certified Application Developer (CAD)
Best For: Developers and software engineers working with ServiceNow.
Why It's Valuable:
Many students ask about whether specific certifications are suitable. For example, is ServiceNow CAD certification worth it? The answer is yes! This certification signifies that you deeply understand ServiceNow's architecture, development best practices, and capabilities.
Teaches how to build custom applications using ServiceNow App Engine.
Covers scripting, automation, and UI customisation.
3. Best for IT Service Management (ITSM) Professionals
Certified Implementation Specialist – IT Service Management (CIS-ITSM)
Best For: ITSM professionals, consultants, and ServiceNow implementers.
Why It's Valuable:
Covers ITSM processes like Incident, Problem, Change, and Service Catalog.
Useful for organisations implementing or optimising ITSM on ServiceNow.
4. Best for IT Operations Management (ITOM) Experts
Certified Implementation Specialist – IT Operations Management (CIS-ITOM)
Best For: ITOM consultants, cloud engineers, and infrastructure managers.
Why It's Valuable:
Focuses on Discovery, Event Management, Service Mapping, and AIOps.
Helps optimise cloud and infrastructure operations.
5. Best for Asset Management & Enterprise Operations
Certified Implementation Specialist – IT Asset Management (CIS-ITAM)
Best For: IT asset managers, procurement specialists, and risk managers.
Why It's Valuable:
Covers Hardware Asset Management (HAM) and Software Asset Management (SAM).
Helps organisations reduce costs and improve compliance.
6. Best for Customer & HR Service Professionals
Certified Implementation Specialist – Customer Service Management (CIS-CSM)
Best For: Customer service managers and implementation specialists.
Why It's Valuable:
Teaches how to implement and optimise ServiceNow CSM solutions.
Helps organisations enhance customer support experiences.
Certified Implementation Specialist – Human Resources (CIS-HRSD)
Best For: HR professionals and HRIT consultants.
Why It's Valuable:
Focuses on HR Service Delivery (HRSD) workflows in ServiceNow.
Helps automate HR case and knowledge management.
7. Best for Security & Compliance Experts
Certified Implementation Specialist – Security Operations (CIS-SecOps)
Best For: Cybersecurity professionals, SOC analysts, and IT risk managers.
Why It's Valuable:
Covers Security Incident Response, Vulnerability Response, and Threat Intelligence.
Helps organisations enhance security and risk management.
8. Best for ServiceNow Architects & Experts
Certified Technical Architect (CTA)
Best For: Experienced ServiceNow architects and senior consultants.
Why It's Valuable:
Focuses on designing scalable, enterprise-level ServiceNow solutions.
High-demand certification for architects leading large implementations.
Certified Master Architect (CMA) – Highest-Level Certification
Best For: Senior ServiceNow experts and strategy leaders.
Why It's Valuable:
Covers enterprise architecture, governance, and digital transformation.
Elite certification recognised globally.
Getting a ServiceNow certification involves several steps, from choosing the right certification to preparing and passing the exam. Here’s a step-by-step guide:
1. Choose the Right Certification
ServiceNow offers various certifications based on roles and expertise levels. Review our guide above and speak with a Lumify Work consultant in Australia, New Zealand or the Philippines.
2. Take the Recommended Training
ServiceNow recommends specific training courses for each certification. You can book and sit instructor-led or virtual instructor-led ServiceNow training through Lumify Work.
3. Gain Hands-on Experience
Practical experience is crucial. You can:
Use a ServiceNow Personal Developer Instance (PDI) (developer.servicenow.com) to practice.
Work on real projects or explore different ServiceNow modules.
Check the experience requirements per certification; some need 150 hours, while others need more.
4. Register for the Exam
Once prepared, register for the exam through ServiceNow’s Webassessor portal (https://www.webassessor.com). You can coordinate with the Lumify Work team for more information on exams.
6. Get Certified & Maintain Your Certification
Some students ask how long the exam takes. Depending on the certification, each exam has about 30 to 05 questions. After passing, you’ll receive a digital certificate and badge. ServiceNow requires regular upgrades (Delta exams) to keep certifications valid with new platform releases.
Join ServiceNow communities (https://community.servicenow.com) for discussions and tips.
Use ServiceNow’s documentation (https://docs.servicenow.com) to deepen your knowledge.
Take mock tests to get familiar with the exam format.
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